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Consumer trust, consumer experience and risk management

Consumer trust, consumer experience and risk management A recent article by Michael Lowenstein indicates that customer trust “is the connective tissue that holds customers, brands, and enterprises together; and, without trust, these connections would quickly dissolve.” Over the last few years Riskope have spent a lot of R&D funds and efforts to study the relationship between public perception of risks, risk assessments and crises developments, coming to the same conclusions.  If trust is not built through at least: transparent and rational risk assessments,…

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A recent, accident in the Alps is a frustrating, yet empowering reminder.

Accident in the Alps is a frustrating, yet empowering reminder Riskope thanks Federico Sasso for this contribution. In our days to day practice at Riskope we are regularly confronted with what we call the “specialist syndrome” and have to tackle political resistance which often delays or hinders rational Risk and Crisis Management implementations. All that seems like a recurring theme which usually foreshadows a disaster. If you think we are being negative, go back to a post Riskope published three…

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Parlando di crisi partendo dal Weiji: non solo pericolo ed opportunità

Parlando di crisi partendo dal Weiji: non solo pericolo ed opportunità Riskope ringrazia Luca Calderan per questo interessante contributo. Il termine weiji è noto a molti esperti di consulenza e risk management a partire da un discorso di John F. Kennedy del 12 aprile 1959 ad Indianapolis. Da quel momento in poi ha infatti preso piede nel mondo della politica e del business la dicotomia tra weiji (ovvero il termine cinese per la parola crisi) e la traduzione con i…

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Nude celebrity photo leak throws Apple into a crisis

Nude celebrity photo leak throws Apple into a crisis Just As Apple prepares to launch iPhone 6 the brand suffers another crisis. Here are the facts: On August 31, 2014, ~200 private pictures of various celebrities were posted to the image board website. An investigation by Apple found the photos were stolen from its iCloud service by guessing usernames, passwords and security questions. Here’s Apple’s full statement published on September 2, 2014 2:31 PM EDT: We wanted to provide an…

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