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Metaphoric description of risks and their perception: are they useful or just “wordplays”?

Metaphoric description of risks and their perception A couple decades ago, German researchers in the field of theoretical risk management developed a series of metaphors to describe public perception of risks. They are summarized below, with examples: Sword of Damocles has a very high disaster potential, although the probability that this potential manifests itself is theoretically extremely low. Nuclear power plants (Fukushima), large-scale chemical facilities (Bophal, Seveso), hydro-dams and meteorite impacts are typical examples. Cyclops it is only possible to…

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Consumer trust, consumer experience and risk management

Consumer trust, consumer experience and risk management A recent article by Michael Lowenstein indicates that customer trust “is the connective tissue that holds customers, brands, and enterprises together; and, without trust, these connections would quickly dissolve.” Over the last few years Riskope have spent a lot of R&D funds and efforts to study the relationship between public perception of risks, risk assessments and crises developments, coming to the same conclusions.  If trust is not built through at least: transparent and rational risk assessments,…

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A recent, accident in the Alps is a frustrating, yet empowering reminder.

Accident in the Alps is a frustrating, yet empowering reminder Riskope thanks Federico Sasso for this contribution. In our days to day practice at Riskope we are regularly confronted with what we call the “specialist syndrome” and have to tackle political resistance which often delays or hinders rational Risk and Crisis Management implementations. All that seems like a recurring theme which usually foreshadows a disaster. If you think we are being negative, go back to a post Riskope published three…

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Nude celebrity photo leak throws Apple into a crisis

Nude celebrity photo leak throws Apple into a crisis Just As Apple prepares to launch iPhone 6 the brand suffers another crisis. Here are the facts: On August 31, 2014, ~200 private pictures of various celebrities were posted to the image board website. An investigation by Apple found the photos were stolen from its iCloud service by guessing usernames, passwords and security questions. Here’s Apple’s full statement published on September 2, 2014 2:31 PM EDT: We wanted to provide an…

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Che commenti possono farsi dopo il Venerdì nero (13 giugno) della telefonia italiana che, secondo i giornali, ha colpito un Italiano su quattro, con un black out di varie ore?

Mi permetta di riprendere i punti salienti e pertinenti dell’intervista che ho rilasciato il 6 giugno a Torino e commentarli. Nell’intervista parlavo delle conseguenze sociali ed indirette degli scenari potenziali che devono essere studiate e valutate fino in fondo, le soluzioni sursemplificate e pressapochiste dei decenni passati non essendo più accettabili per il pubblico . Nel caso di venerdì 13/06 si parla già di “maxi risarcimenti”, class actions, interventi dell’Antitrust quindi esattamente dei fenomeni a cui alludevo. La valutazione delle conseguenze…

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Franco Oboni interviewed by an Italian journalist

Franco Oboni interviewed by an Italian journalist This blog post is a summary of an interview released by Riskope’s  Franco Oboni in Italy. Q1 Could you please define risk management and explain its scope? Risk Management in Riskope’s day-to-day practice is a scientific, rational approach based on over twenty years of applied research. It allows our clients to optimize their resources, all of them, including the “hidden ones”, and finally “boldly go where – sorry for the Star-Trek hint here–…

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Chief Security Officer, Chief Data Officers e gli effetti negativi delle informazioni in compartimenti stagni (silos)

Chief Security Officer, Chief Data Officers e gli effetti negativi delle informazioni in compartimenti stagni Si ringrazia Federico Fontolan per la traduzione di questo post. Fino a 15 anni fa, l’esperto di rischi (meglio noto nelle aziende come l’“esperto di assicurazioni”) era fondamentalmente la persona che firmava i contratti di assicurazione, con una forte focalizzazione sui rischi operativi, poiché questi erano gli unici assicurabili. Oggi i Risk Managers (Chief Risk Officer) considerano gli “effetti silo” dovuti alla compartimentazione stagna delle…

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Some Buzz-words and their meaning. Resilience Cont’d (3rd part).

In this post we keep analyzing some buzz-words and their meaning. Resilience Cont’d (3rd part) is today’s subject. The prior post discussed “antifragile”. Some Buzz-words and their meaning. Resilience Cont’d (3rd part). Another buzz-word: resilience. Following the dictionary, resilience is the ability to become strong, healthy, or successful again after something bad happens (so, it would be a subset of antifragile, as it contemplates return to normality, but not thriving out of the mishap). Resilience is also the ability of…

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