Jim Rohn’s quote “Failure is not a single, cataclysmic event. You don’t fail overnight. Instead, failure is a few errors in judgment, repeated every day”. That quote struck a chord with the recent failure at Oroville dam, as indeed failures do not happen overnight. In Oroville dam “sudden” crisis we can quote various historic deviances Here is a tenative list of historic deviances: Oroville Dam annual inspections carried by State of California Division of Safety of Dam found water “seepage”…
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Corporate Social Responsibility, business ethics social license to operate It doesn’t matter if you sell cars, mortgages, cruises, or oil. Neither it does matter if your Customer Experience NPS had stellar values up to «yesterday»! And finally it does not matter if your industry is a “one of a kind”, or you are the “largest”, the “best”, etc. If the images projected by the media or the news about your latest scandal (of any kind) are vivid enough to stir…
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Consumer trust, consumer experience and risk management A recent article by Michael Lowenstein indicates that customer trust “is the connective tissue that holds customers, brands, and enterprises together; and, without trust, these connections would quickly dissolve.” Over the last few years Riskope have spent a lot of R&D funds and efforts to study the relationship between public perception of risks, risk assessments and crises developments, coming to the same conclusions. If trust is not built through at least: transparent and rational risk assessments,…
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Nude celebrity photo leak throws Apple into a crisis Just As Apple prepares to launch iPhone 6 the brand suffers another crisis. Here are the facts: On August 31, 2014, ~200 private pictures of various celebrities were posted to the image board website. An investigation by Apple found the photos were stolen from its iCloud service by guessing usernames, passwords and security questions. Here’s Apple’s full statement published on September 2, 2014 2:31 PM EDT: We wanted to provide an…
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We present our next endeavor: Course on Rational Risk and Crisis Management in Kuala Lumpur. This course is suitable for anyone who is involved in process hazards, risk quantification and preparation of 360 degrees, holistic, ISO 31000 compliant Risk Assessment for business, operations, projects. You can see the brochure and registration information here. Course on Rational Risk and Crisis Management in Kuala Lumpur The methodologies introduced in this course will greatly benefit money lenders, insurers in addition to corporate managers,…
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A discussion on LinkedIN entitled “Does anyone use Standard Deviation, Variance or similar measures to prioritise risks” prompted a reply we are now posting on the blog for our interested readers. It’s a bit technical, but it shows that maths make things simpler, rather than more complicated, bring clarity! Talking about clarity, let’s remember that the context of most of our work at Riskope is in downside risk, in various industries. When we refer below to “Consequences”, we are referring…
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Data for this “L’Aquila earthquake verdict explained from Risk Crisis Management point of view” summary have been gathered through media and publicly available records. Details we consider “irrelevant” for this discussion on L’Aquila earthquake verdict explained from Risk Crisis Management point of view have been omitted because of space limitations. We will start this post by summarizing the tragic tale of L’Aquila, a city featuring many historic public buildings and centuries old residential structures located in Italy, a country where retrofitting of…
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Riskope 5 day course on Risk and Crisis Management for top managers and key personnel. The Answer to specific requests. Riskope were indeed recently asked to provide a comprehensive five day course addressing Risk and Crisis Management, Risk Based Decision Making, Project Evaluation for top managers and key personnel at Investment Banks, Oil & Gas, Energy and Transportation. Riskope 5 day course on Risk and Crisis Management for top managers and key personnel. Although companies willing to commit the resources…
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