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Maximize efficiency to reach your next levels in the Gartner Customer Experience Management Maturity Model.

Efficiency means getting the results you need with the least effort while ensuring economic returns from your CX program. Riskope was asked by marketing/CX firms to evaluate the Net Promoter Score and Net Promoter Economics (NPS, NPE® Satmetrix), Voice of Customer (VoC) procedures together with The Gartner Customer Experience Management Maturity Model to identify an efficient and streamlined approach to Management Maturity evolution. NPS has gained a large international cohort of followers because of its simplicity and apparently simple rules…