Consumer trust, consumer experience and risk management A recent article by Michael Lowenstein indicates that customer trust “is the connective tissue that holds customers, brands, and enterprises together; and, without trust, these connections would quickly dissolve.” Over the last few years Riskope have spent a lot of R&D funds and efforts to study the relationship between public perception of risks, risk assessments and crises developments, coming to the same conclusions. If trust is not built through at least: transparent and rational risk assessments,…
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Mitigate the Risks linked to Employee Failure with Improved Recruitment and Selection Riskope thanks Lindsay Edwards for this contribution Many companies aroud the world consider the hazards linked to employee recruitment and retention as very significant. Here are some tips that will help you mitigate the risk linked to employee failure. Understand the need This involves optimizing job specifications and also being sure that you have a proper understanding of your business needs before you commence the recruitment process. The…
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In March 2010 we broadcasted an update of our predictions. We originally published those predictions in November 2008 bearing on the duration and depth of the crisis in the Western World. Riots in Europe do not Come as a Surprise to our Clients Riots in Europe do not Come as a Surprise to our Clients So, please go back to our post-Lehman Brothers (November 2008) communique. We evaluated a 20% chance the recession would last past Fall 2011. In addition there…
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Our clients beat the trends. We are proud to contribute to their leadership. This blogpost discusses this issue. The trigger lied in reading a Deloitte’s report. As a matter of fact, we read with a lot of interest Deloitte’s report entitled: Tracking the trends 2011, The top 10 issues mining companies will face in the coming year. The issues We summarize below the issues highlighted in Deloitte’s report: 1 Financing 2 Volatility 3 Stakeholders engagement 4 Taxes, regulations and governments…
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We have posted many times on the need to develop proper financial comparisons between business alternatives. Going green, emission-free or clean tech is becoming more and more interesting, for many businesses and organizations, especially since enticing financing opportunities are offered by governments around the world. But beware, though clean tech does not mean to stop thinking. Generous financing should not be an excuse for lowering your guard and place a bet on projects, alternatives, developments that may haunt your sustainability, instead of enhancing…
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Now it’s time to test the Risk and Crisis Evaluation Methodology we published back in 2008 on the BP Gulf of Mexico spill. We originally presented the methodology in our book (F. Oboni & C. Oboni, Improving Sustainability through Reasonable Risk & Crisis Management, 2007). Risk and Crisis Evaluation Methodology Let’s start with the probability of the spill. At Riskope we: are not oil experts, so can only assume that this accident, that various voices in the media declared as…
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Enhancing Efficiency and Efficacy When Enhancing Efficiency and Efficacy we often confuse efficiency and efficacy. Efficiency corresponds to an operation with a high result-versus-costs ratio, for example results vs. energy, time, and money. Efficacy characterizes an action with the power to produce an effect. Efficiency means doing as good a good a job as possible. Effectiveness means getting a result by doing the right job. Reportedly neither efficiency nor efficacy rank very high in the Humanitarian Programs industry, one that…
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