Gartner Customer Experience Management Maturity Model Archives

Gartner’s Top 10 Factors for Integrated Risk Management Success

I just read Gartner’s Top 10 Factors for Integrated Risk Management Success (here). We have discussed Gartner’s reports (here) and proposed techniques (here) in the past. This time around it is great to see such a convergence of opinions with the philosophy and concepts we have developed over the last twenty years. They constitute the fundamentals to produce and then successfully deploy ORE so many times around the world in various industries. Gartner recommendations and key challenges. Let’s first dive in…

Maximize efficiency to reach your next levels in the Gartner Customer Experience Management Maturity Model.

Efficiency means getting the results you need with the least effort while ensuring economic returns from your CX program. Riskope was asked by marketing/CX firms to evaluate the Net Promoter Score and Net Promoter Economics (NPS, NPE® Satmetrix), Voice of Customer (VoC) procedures together with The Gartner Customer Experience Management Maturity Model to identify an efficient and streamlined approach to Management Maturity evolution. NPS has gained a large international cohort of followers because of its simplicity and apparently simple rules…